Refund Policy

We accept returns for a refund within 14 days of the delivery date, provided the watch is in brand-new, unworn condition with no wear, scratches, or signs of use, and all original packaging and accessories are included.

Return shipping is the customer's responsibility, and original shipping fees are non-refundable. We recommend using tracked, insured shipping for any return.

Approved refunds are issued to the original payment method within 3–7 business days of the return being received and inspected.

Orders may be cancelled within 24 hours of purchase if assembly hasn't begun.

Movements with a manufacturing or factory defect are repaired or replaced at no cost under our 6-month limited warranty, provided you contact us within the warranty window with documentation. See our Warranty page for full coverage details. The warranty applies to the movement's factory defects only and does not cover the case, crystal, bracelet, or cosmetic wear.

If your order arrives damaged, photograph the damage before opening it further and contact us within 48 hours so we can assist with a carrier claim.

Watches with any visible wear, opened items, clearance or final-sale products, and custom-built pieces cannot be returned. See our Customs page for current custom order terms.

Questions about a return or refund? Email us at chronohauscanada@gmail.com.