Warranty Policy

Last Updated: May 21, 2026

At Chronohaus, every timepiece is hand-assembled, inspected, and tested before it leaves our workshop. We stand behind the quality of our builds and offer a limited warranty to protect you against rare manufacturing defects.

1. Warranty Coverage

All Chronohaus watches include a 6-Month Limited Warranty covering movement-related manufacturer defects that occur under normal, intended use.

Covered examples include:

  • Movement malfunction (NH35, NH34, VK63)
  • Mechanical failure not caused by impact or misuse
  • Power reserve issues caused by internal manufacturing faults

If your watch experiences any of the above within the 6-month warranty period, we will repair it at no cost.

2. What Is Not Covered

A. External / Cosmetic Damage

  • Scratches on the case, crystal, or bracelet
  • Wear and tear, including bracelet stretch
  • Fading, discolouration, or marks from daily use

B. Damage from Impact or Mishandling

  • Dropping the watch
  • Shock, impact, or accidental damage
  • Stripped crown threads caused by improper handling

C. Water Damage

Water resistance is tested prior to shipping. However, the warranty does not cover:

  • Moisture damage from exceeding stated depth tolerances
  • Incorrect crown position during exposure to water
  • Immersion beyond the watch's safe depth rating

D. Modifications After Purchase

Because Chronohaus builds custom-modified watches, any third-party modifications after delivery void the warranty, including:

  • Aftermarket part replacements
  • Unauthorized servicing
  • Opening the caseback, including for battery replacement or service attempts

E. Improper Use

  • Overwinding on hand-wind watches
  • Magnetic damage
  • Exposure to chemicals, solvents, or extreme environments

3. Warranty Claim Process

To submit a warranty claim:

  1. Email us at chronohauscanada@gmail.com
  2. Include your order number and a description of the issue
  3. Attach clear photos or a short video showing the defect

Our team will respond within 2–4 business days with next steps.

4. Limitations

  • The warranty is valid only for the original purchaser
  • Proof of purchase is required
  • Chronohaus is not liable for lost or stolen packages during return shipping
  • Warranty coverage cannot exceed the original purchase value of the product
  • Return shipping costs to Chronohaus are the responsibility of the customer

5. Our Commitment

Every Chronohaus timepiece is built with intention, precision, and care. Our warranty exists because we stand behind what we make.

If you ever have questions about your watch or a potential warranty claim, reach out to us at chronohauscanada@gmail.com — we're happy to help.